Privacy Policy

Privacy Policy

  • 1. Identification
  • 2. Information and Consent
  • 3. Data Requirement
  • 4. Purpose of Data
  • 5. User Data
  • 6. Cookies, Web, and Social Networks
  • 7. Data Processing
  • 8. Data Sharing
  • 9. User Responsibility
  • 10. Commercial Communications
  • 11. Chat Function
  • 12. Exercise of Rights
  • 13. Security Measures
  • 14. Changes to the Privacy Policy

Our goal is for you to feel comfortable on our website. Protecting your privacy is very important to us. Therefore, we ask that you read the following summary carefully to understand how our website operates. You can trust us to handle your data transparently and fairly, as we strive to manage your data safely, carefully, and responsibly every day.

The following privacy policies are intended to inform you about how we use your personal information in compliance with the provisions and requirements of the European General Data Protection Regulation.

1. Identification

  • Holder: CELLPOS, LTD (hereinafter, "CELLSPAIN").
  • Registration Number: 15654765
  • Registered Office: 71-75 Shelton Street - WC2H 9JQ London, United Kingdom
  • Email: [email protected]
  • Data Protection Officer: The user can contact the Data Protection Officer by writing to CellSpain at the address "Data Protection Officer" or via email at [email protected]

2. Information and Consent

By reading this Privacy Policy, the user is informed about how CELLSPAIN collects, processes, and protects the personal data provided through the forms available on the website cellspain.com (hereinafter, the "Website"), as well as any data derived from their browsing and any other data that may be provided to CELLSPAIN in the future.

The user must carefully read this Privacy Policy, which has been drafted in a clear and simple manner, to facilitate understanding, and determine freely and voluntarily whether they wish to provide their personal data to CELLSPAIN.

3. Obligation to Provide Data

The data requested in the forms on the Website are generally mandatory (unless otherwise specified in the required field) to fulfill the established purposes.

Therefore, if such data is not provided or is incorrect, they cannot be addressed.

4. For What Purpose Will CELLSPAIN Process the User's Personal Data and for How Long?

The personal data collected will be processed by CELLSPAIN for the following purposes:

  • Manage your contact requests with CELLSPAIN through the channels provided on the CELLSPAIN Website.
  • Manage purchases made within the Website, including order management, payment processing, and product delivery.
  • Manage the subscription to the newsletter, conducted through the channel available on the CELLSPAIN Website.
  • Conduct analysis on the use of the Website and verify user preferences and behaviors.
  • Manage the sending of commercial communications from CELLSPAIN, unless the user indicates otherwise by checking the appropriate box or expressing their opposition to such processing.

The data will be retained for the time necessary to fulfill the purposes for which they were collected, unless the user requests to unsubscribe from CELLSPAIN, objects, or revokes their consent.

5. What User Data Will CELLSPAIN Process?

CELLSPAIN may process the following categories of data, depending on the request made by the user:

  • Identification Data: Name, surname(s).
  • Contact Information: Postal address, mobile phone, email address.
  • Payment Information: Bank details, card details.
  • Browsing Information.
  • Other Data: Data provided by the user in open fields or forms available on the Website.

In the event that the user provides data from third parties, they declare that they have their consent and agree to transfer the information contained in the Privacy Policy, exempting CELLSPAIN from any liability in this regard.

6. Cookies, Web, and Social Networks

We inform you that CELLSPAIN uses cookies and similar technologies to identify users and customize their experiences based on their browsing habits. To learn more about the use of cookies by CELLSPAIN, please review the Cookies Policy.

If the user chooses to log in through their Facebook profile, Google, or any other social network, they also consent to the processing of those data according to this Privacy Policy.

7. Data Processing

The data may be communicated to:

  • Companies in the same group as CELLSPAIN, solely for internal administrative purposes and/or for the purposes indicated above.
  • Service providers that manage the treatment of data.
  • In the event of a merger or sale of CELLSPAIN, the data may be transferred to the acquiring entity, but always with the user's prior consent.

8. User Responsibility

The user:

  • Guarantees that they are over eighteen (18) years old and that the data provided to CELLSPAIN are true, accurate, complete, and up-to-date. To this effect, the user is responsible for the veracity of all data they provide and will keep the information provided properly updated, such that it corresponds to their actual situation.
  • Guarantees that they have informed the third parties whose data they provide if applicable, of the aspects contained in this document. They also guarantee that they have obtained the authorization of the third party to provide their data to CELLSPAIN for the indicated purposes.
  • Will be responsible for false or inaccurate information provided through the Website and for direct or indirect damages caused to CELLSPAIN or third parties.

9. Commercial Communications and Promotional Offers

One of the purposes for which CELLSPAIN processes the personal data provided by users is to send them commercial communications via email, SMS, or other equivalent electronic communication means.

If the user wishes to stop receiving such communications from CELLSPAIN, they can request it by sending an email to the following email address: [email protected]

10. Chat Function

Users have access to the chat function provided by CELLSPAIN for consultation purposes. Users are responsible for the content of the messages and must ensure that they do not send personal data or content that infringes third-party rights. CELLSPAIN is not responsible for the content sent through the chat, nor for the messages shared.

11. Exercise of Rights

The user can send a letter to the registered office of CELLSPAIN or via email at [email protected] with the Reference "Data Protection", attaching a photocopy of their identity document, at any time and free of charge, to:

  • Revoke the consents granted.
  • Obtain confirmation as to whether CELLSPAIN is processing personal data concerning the user or not.
  • Access their personal data.
  • Rectify inaccurate or incomplete data.
  • Request the deletion of their data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
  • Obtain from CELLSPAIN the limitation of data processing when any of the conditions provided in the data protection regulations are met.
  • Request the portability of their data.
  • File a complaint with the Spanish Agency for Data Protection (AEPD), through the address C/ Jorge Juan, 6, 28001 Madrid, when the user considers that CELLSPAIN has violated their rights as recognized by the applicable data protection regulations.

12. Security Measures

CELLSPAIN will treat the user's data at all times in an absolutely confidential manner and will maintain the mandatory duty of secrecy regarding them, in accordance with the provisions of the applicable regulations. To this end, it will adopt the necessary technical and organizational measures to ensure the security of the user's data and prevent its alteration, loss, unauthorized processing, or access, considering the state of technology, the nature of the stored data, and the risks to which they are exposed.

13. Changes

CELLSPAIN reserves the right to revise its Privacy Policy at any time it deems appropriate. For this reason, please check this Privacy Policy regularly to read the most recent version of the Privacy Policy.

However, any changes that occur in this Privacy Policy will be communicated to the user.